Privacy Policy

Last Updated: [16-10-2024]

At Immersive Experts, we value your privacy and personal life. This privacy policy explains how we collect, store, protect, and use your personal data when you engage with our services,website, and applications. We adhere to the General Data Protection Regulation (GDPR) and relevant legislation. This policy applies to all our digital platforms, including our website and any associated applications or services we provide.

1. Personal Data We Collect

To provide our website, applications, and services, we may process the following types of personal data:

• Personal Identification Data: (Name, email address, phone number, job title, company name, residence)
• User Data: (Age, date of birth, gender)
• Usage Data: (Information on how you interact with our website, app, and services)
• Communication Data: (Preferences for receiving communication from us, marketing
  opt-in)

2. How We Use Your Data

We use the personal data we collect for the following purposes:

• Providing Our Services: We process your data to manage and deliver the services you request.
• Improving User Experience: Your data helps us enhance our digital platforms for a smoother and more personalized experience.
• Marketing and Communication: With your consent, we may use your data to keep you informed of new updates, events, or offers. You can unsubscribe at any time.
• Security and Legal Compliance: We use data to ensure the security of our platforms and comply with applicable legal requirements.
• Market Research: We may use your data anonymously to conduct market research to improve our services. Your data will never be shared publicly without your consent.

3. Automated Decision-Making

We may use automated processes based on the data you provide to optimize your experience and make recommendations. These processes help ensure that our platform provides the most relevant coaching or recommendations to encourage healthy and productive behaviors.

4. Data Sharing and Third Parties

We will never sell or trade your personal data. We may share your data with third parties who assist in providing our services, such as:

• Service Providers: Trusted third-party providers who assist with data processing or storage.
• Research Partners: We may share data with partners such as research centers (e.g., BISS, CERTH for specific research projects, with your full consent.
• Legal Obligations: We may disclose your data if required by law.
• We will always ensure that any third parties who process your data comply with GDPR and any other applicable data protection regulations.

5. Data Transfer

Your data will be processed within the European Union. We will only transfer data outside the EU to countries that provide an adequate level of protection in accordance with GDPR.

6. Data Security

We take data security seriously. We use the following measures to protect your personal data:

• Encryption of personal data stored digitally
• Secure storage environments that comply with ISO 27001 standards
• Limiting access to your personal data to authorized personnel only
• Employee confidentiality agreements and responsible data collection practices

7. Data Retention

We will retain your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable laws.

8. Cookies

Our website uses cookies to improve your experience and provide essential functions. Cookies are small text files stored on your device by your browser. You can control or delete cookies through your browser settings. Please note, however, that some website features may not function properly if you disable cookies.

9. Your Rights

As a data subject under GDPR, you have the following rights:

• Right to Access: You may request access to the personal data we hold about you.
• Right to Correction: You may request corrections to any inaccurate personal data.
• Right to Erasure: You may request the deletion of your personal data.
• Right to Restriction: You can request that we restrict the processing of your data in certain circumstances.
• Right to Object: You may object to the processing of your data for direct marketing
  purposes.
• Right to Data Portability: You can request a copy of your data in a machine-readable
  format and have it sent to another service provider.
• Right to Withdraw Consent: You can withdraw your consent for us to process your data at any time. Once consent is withdrawn, we will cease processing your data unless legally required to retain it.

To exercise any of these rights, please contact us at: [Insert Contact Email].

10. Newsletters

If you opt into our newsletter, we will use your data to send updates and special offers. Each newsletter provides an option to unsubscribe if you no longer wish to receive communications from us.

11. Contests and Campaigns

If you participate in any of our campaigns or contests, we may request data such as your engagement with activities (e.g., steps, fitness challenges). This information will be used solely to manage the campaign and announce winners.

12. Modifications to this Privacy Policy

We may update this privacy policy from time to time. When significant changes are made, we will notify users via our website and email. We encourage you to review this policy regularly.

13. Memberships and SaaS Subscriptions

We offer memberships and SaaS (Software as a Service) subscriptions that provide access to specific features and services through our digital platforms.

13.1 Data Collection for Memberships and SaaS

When you sign up for a membership or SaaS subscription, we may collect the following
additional data:

• Billing Information: (Credit card details, billing address, and payment history)
• Subscription Information: (Membership tier, subscription start and end dates, usage statistics, and user preferences)
• This data is necessary for processing your subscription, providing you access to the paid services, and managing your membership account.

13.2 How We Use Your Membership Data

We will use your membership and subscription data to:

• Manage Your Subscription: Enable access to subscription-based features and services, manage payments, and communicate regarding your subscription status.
• Customer Support: Provide assistance related to your membership or SaaS subscription, such as billing issues or feature access.
• Improve Services: Analyze how users interact with our SaaS services and memberships to improve the overall user experience and offer new features.

13.3 Automatic Renewals and Subscription Updates

If your membership or SaaS subscription includes an automatic renewal option, we will notify you in advance, allowing you to update or cancel your subscription before the renewal takes place. You can manage your subscription preferences, including payment details and renewal options, directly within your account settings or by contacting us at [Insert Contact Email].

13.4 Data Retention for Memberships

We retain data related to your membership or SaaS subscription for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You can request the deletion of your subscription data upon termination of your membership, provided that no legal or regulatory obligations require us to retain the data.

13.5 Third-Party Payment Processors

For payment processing, we may share your data with third-party payment processors, in compliance with applicable laws and regulations. These third parties will only use your billing information for the purpose of processing payments and will ensure the protection of your financial data.

14. Contact Information

If you have any questions or concerns regarding this privacy policy, please contact us via the information below:

CaptainVR
Email: info@captainvr.nl
Address:Prinses Margrietplantsoen 33, 2595 AM The Hague, Netherlands
Company Registration Number: 69279888